Illiana Technology offers remote support and training with the help of GoToAssist.

GoToAssist is Web-based remote-support technology that enables support professionals to resolve their customers' technical issues online using shared screen, mouse and keyboard control and other Web-based tools.

Illiana Technology utilizes this technology to remotely troubleshoot and train clients saving the cost of travel and simplify scheduling.

This technology requires that the computer can connect to the Internet.

One-Click Session Start: Start support sessions in just one click.

Instant Email Invitations: One click sends your customer an email or an instant message containing a link to the support session.

FastSupport Entry Site: Seamlessly transition from a phone call to an online support session by visiting our FastSupport.com site and provide a unique 9-digit Support Key.

Two-Way Screen Sharing: Show instead of tell what's happening on your desktops and get to the heart of the issue faster.

Remote Control: With a client's permission, Illiana Technology can remotely take control of the desktop to provide service as if we were sitting at their computer.

File Transfer: Instantly exchange files and folders with clients.

Live Chat: Chat in real time with clients instead of staying on the phone the whole time.

Annotation Tools: Both you and your client can draw, highlight and point to items right on the screen.

Reboot / Reconnect: Restart your client's computer and automatically reconnect to the support session in progress.

Notes: Take notes during a session and save them for future reference.

Mac Support: Provide live remote support to both PC and Mac users – from either a PC or a Mac computer. (Some features not available for the Mac platform.*)